Like many other e-commerce websites based in Canada, Cushion Source® is unable to ship directly to addresses outside of Canada. There are several reasons for this, but the main reason is that it is very difficult to calculate the proper shipping charges, including the required taxes and duties charged by many countries around the world. Even if we were able to calculate international shipping charges, our rates would be much higher due to the fact that international shipping would be a very small percentage of our shipments. Carriers would not provide us the volume discounts that keep our Canada-based shipments low.
If you will be shipping your order to the United States, you may consider making your purchase through our US-based store, CushionSource.com. Shopping at our American site and shipping to an American address will not require a Freight Forwarder and will not incur the duties and fees shipping internationally requires. However, please note that orders placed at CushionSource.com will be manufactured in America, not in Canada.
To assist our international buyers, we have published some research into external services that provide Canada-based addresses. The providers are called Freight Forwarders because they will forward your US purchases from a central warehouse located in the US to your international location. These companies provide you with a US-based delivery address, which you can use as your shipping address for online purchases at Cushion Source® or any other online store.
Postal deliveries are all deliveries made by Canada Post or the US Postal Service and include enveloped mail, magazines and small packages. It is possible that Cushion Source® will use postal services to deliver smaller items, such as samples. Not all Freight Forwarders are able to accept postal deliveries due to the extra paperwork required by Canada Post and the US Postal Service. Any company that will accept postal deliveries will require you to complete a necessary form before they accept the delivery.
Truck deliveries are used for large items that cannot be shipped by parcel carriers (FedEx, UPS, DHL, etc.). These large shipments are loaded into a truck for delivery and may require a forklift or delivery dock to accept the delivery. If you expect that your purchase will require this type of shipping, verify with the Freight Forwarder that they can accept LTL Shipments and properly forward them to your location. If you are unsure if your order will be a LTL shipment, please contact us.
Cushion Source® does not recommend any single Freight Forwarder. A list of Freight Forwarders in Canada is available through CIFFA (Canadian International Freight Forwarders Association). Again, we DO NOT recommend any single Freight Forwarder and strongly encourage you to carefully research which Freight Forwarder will provide you the best service.
If you have any questions, please feel free to contact us, and a customer service representative will be glad to assist you.